University of Iowa Hospitals and Clinics
Iowa City

Job Description

Position will be filled at an FTE between 80 and 100% to be determined between successful candidate and supervisor.

Listed salary is for a 80% position. Salary will increase incremently based upon the FTE of the position.

This position is located in Dubuque, IA.

Position Summary: Works as a member of a healthcare team within a pediatric integrated health program for families of children with a serious emotional disturbance (SED). The Family Navigator serves as the single point of contact for families and assists them in obtaining services, and provides care coordination, support, resource and referral information and facilitates communication between agencies, service providers, etc. Ensures that services utilize the principles of family-centered, community-based, comprehensive, and culturally competent care in the provision of services to children with special health care needs.
Assists in identifying and/or developing local family support groups.
Develops and maintains positive and productive relationships with families by maintaining intermittent contact with families and ensuring that families are knowledgeable about service options as their child grows and changes.
Develops and maintains positive and productive relationships with community agencies and service providers, parent to parent networks, support groups and Division of Child and Community Health (DCCH) staff. Works collaboratively with all community partners to meet the needs of the families and coordinate services across agency lines.
Collaborates and advocates with community and state partners to advance services, deliver trainings, provide educational presentations and share family stories.
Maintains and expands knowledge base about community, state and national resources and services.
Provides information about and referrals to resources and available services, funding, support groups and advocacy organizations. Provides referrals to families and/or facilitates access to appropriate services. Assists families in locating appropriate support groups and advocacy organizations. Assists families in obtaining needed services.
Identifies and articulates the concerns and needs of the families. Identifies potential barriers or problems regarding families access to services. Assists families in communicating concerns to DCCH staff and services providers.
Educates and works with families on developing advocacy skills, empowerment strategies, preparing for meetings. This assistance could occasionally include accompanying families to school meetings, support group meetings, family team meetings or attending collaborative meetings with other partnering agencies or meeting with a family at a site outside of the CHSC office/clinic.
Assists families in applying for specific programs, coordinating applications for funding, necessary evaluations, assessments, services and assistance from all agencies selected by families. Serve as liaison between families and services.
Demonstrates awareness of budget resources and cost control.
Provides timely, accurate documentation of service/care coordination activities.

Please note: Five professional references will be requested and required at a later step in the recruitment process.


Typically 6 months - 1 year related experience, including knowledge of and/or experience working collaboratively with some of the following: support groups, services providers, public and private human services agencies, family to family support groups and health specialists.

Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.

Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications and using the internet for conducting research and locating resources.

Ability to travel, work a flexible schedule when required and hold a valid drivers license, plus the ability to meet the University of Iowa Fleet Safety Program driving standards (University of Iowa Operations Manual Part V, Chapter 19.

Being a parent managing the care of a child who has experienced a loss of a significant role in his/her life due to the experience of serious emotional disturbance, addiction, loss or trauma and the ability to complete a course of training required for CHSC family navigators. (requirement of Integrated Health Home contract).


$27,301.00 to Commensurate