Mercy Cedar Rapids
This job supports Mercy's philosophy of patient centered care by providing support to customers, physicians and staff of Mercy Medical Center. The Shift Supervisor will serve as a patient care nurse and charge nurse. The Shift Supervisor will help guide staff through their Mercy Medical Center journey and help demonstrate leadership skills by being a clinical expert and successful role model of the unit.
Leadership Job Duties/Essential Functions for Supervisors and Above
Decides with Integrity and Justice
Makes fair and sound decisions by soliciting the involvement of the appropriate people
Makes decisions which would be consistent with values and mission of Mercy.
Inspires the Team
Demonstrates genuine interest in the professional growth of direct reports and shows appreciation for others' diverse contributions
Works side-by-side with direct reports
Sets a clear vision of departmental mission, vision and goals and how they fit within Mercy
Communicates creatively, frequently and concisely with all types of people
Is approachable, demonstrates active listening skills, and follows up
Owns the Business
Demonstrates a stewardship of all resources and ensures decisions are financially sound and responsible
Seeks out employees with a diverse skill set to meet the strategic goals of the department
Leads with humility and respects others' individual needs and talents
Builds genuine relationships and empowers others
Drives Compassionate Accountability
Cites clear expectations and measures while monitoring process, progress and results
Provides fair and consistent consequences
Job Specific Duties/Essential Functions
Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
Provides and ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence
Manages customer complaints in a timely and caring manner in the absence of Nurse Manager.
Assists with department staffing to meet daily census needs and modifies staffing to meet departmental needs as necessary.
Participates in regular department meetings as applicable
Assists with recognizing outstanding individuals or teams in their department
Collaborates with others to implement key initiatives and demonstrate performance improvement within the department based on quality metrics
Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
Fosters interdisciplinary, collaborative relationships within the department and organization
Serves as a positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
Participates in the orientation and mentoring of new employees.
Observes and evaluates staff performance, providing regular performance feedback to Nurse Manager.
Position Specific Job Duties/Essential Functions
Serves as a role model for staff by demonstrating clinical expertise when providing direct patient care.
Displays support for and awareness of Department Business Plan and assists with implementation of Action Plans toward meeting goals.
Participates in holding unit staff accountable by comprehensively investigating and then providing feedback when there are opportunities for performance improvement; followed by written details to Nurse Manager, which includes employee response.
Provides consultation, upon request, within area of clinical expertise to nursing staff or other health professionals throughout the organization.
Participates in monitoring and maintaining unit compliance with regulatory, accrediting and policy standards/expectations, as evidenced in both mock and actual surveys.
Demonstrates skills and assists others in computer navigation to access essential information effectively and efficiently.
Knowledge, Skills and Abilities
Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization,decision making and conflict management)
Utilizes effective coordination, collaboration, and facilitative skills
Helps to foster a culture of accountability, creative and critical thinking, and staff development
Possesses skill in staffing, staff development and change management
Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
Committed to ongoing self-development and learning
Excellent Nursing skills with rapid critical thinking
Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
Creates a welcoming environment for all healthcare team members.
Professional Experience- Required vs. Preferred
Demonstrated leadership skills required
Two years clinical experience preferred
Education-Required vs. Preferred
Bachelor of Science in Nursing or BA required or must obtain within two years of hire or transfer.
Certification in clinical specialty preferred
Licensure, Certification, Registration - Required vs. Preferred
Currently licensed to practice as a registered nurse in the state of Iowa required.
Current certification in BCLS, in accordance with the American Heart Association required.
Physical Activity Requirements
Constant = 67-100% of workday
Frequent = 34-66% of workday
Occasional = 33% or less of workday
Physical Demand Requirements
Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently
Part Time, Day/Evening, every 3rd weekend