Pay Scale: Grade 17 Min: $28.10 - Mid: $36.26- Max: $44.42
Under general direction, performs work on personal computers, servers, local & wide area network infrastructure, telecommunication systems, interface engine, software applications, as installed and maintained by the Information Systems Department. Serves as the technical resource on assigned application systems. Ensures all actions taken in carrying out responsibilities support patient centered care.
Installs and maintains personal computers and software.
Installs and maintains servers including version updates & patches.
Installs and maintains network infrastructure.
Installs and maintains direct-attached and network-attached printers.
Solves complex, inter-related problems using hardware/software research and analysis tools.
Maintains network security and resolves network security issues when discovered.
Works directly with users to resolve personal computer and printer issues.
Performs system backup and restore procedures.
Performs telephone system administration duties.
Provides cross-training to other Information Systems staff members.
Maintains equipment and software license records as required.
Participates in departmental on-call duties.
Collaborates with software vendors to develop integration and interfaces to existing systems.
Researches and reviews commercial software packages to determine applicability to needs of the organization. Determines compatibility with existing systems.
Acts as an expert resource person concerning the functionality and capabilities of installed information systems. Assists users and other staff by solving system problems and, if needed, contacting the vendor for additional support.
Verifies the functionality provided in software releases prior to installation in the live environment.
Collaborates with the Education Department, vendor, or user department to plan user education.
Coordinates information security by issuing security codes to all new employees, creates user profiles and passwords for new employees.
Works directly with information technology vendors during implementation of new systems.
Maintains department documentation and records as directed.
Uses vendor developed reports, query tools, ad hoc report writer tools, computer programs and other available tools to extract desired information
Understands and actively follows all HIPAA/HiTech regulations and policies.
*Applies system patches and validates integrity of data center Windows servers.
Qualifications, Knowledge & Experience
Required Qualifications (Including any licensure, certification, education):
Bachelors degree in MIS, Computer Science, or related field;
Demonstrated competence in one or more of the following: PCs, Microsoft server operating systems, network infrastructure, telephone systems, software application systems or,
Equivalent combination of education and experience.
Preferred Qualifications: None Specified
Required Knowledge, Skills & Experience: Ability to interact with staff, physicians, and vendors in a helpful and positive manner.
Ability to handle multiple requests/needs simultaneously; ability to remain calm when experiencing critical system issues.
Ability to exercise good judgment and discretion, especially when handling confidential information.
Excellent customer service skills.
Working knowledge of HIPAA/HiTech regulations and policies.
Aptitude for technology and excellent computer skills.
Preferred Knowledge, Skills & Experience: Previous experience in a hospital information systems department
Previous experience with electronic health record.
80 hour Full Time