Under general supervision, provides Help Desk call assistance and completes Help Desk requests related to PCs, notebooks, tablets, SmartPhones, printers, monitor projectors, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Systems Department. Ensures all actions taken in carrying out responsibilities support patient centered care.
Unit Specific Position Responsibilities
Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment used in the medical center. Moves equipment when requested.
Installs and trouble-shoots software on medical center equipment.
Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment used in the medical center.
Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.
Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies used by the medical center.
Monitors and completes Help Desk requests that are the responsibility of the Information Systems department.
Initiates service calls to hardware and software vendors as needed and takes appropriate action as directed by the vendor.
Provides Help Desk coverage.
Performs related work as required.
Understands and actively follows all HIPAA/HiTech regulations and policies.
Monitors systems for error conditions or conditions that may impede effective system usage.
Performs routine scheduled system maintenance from established daily/monthly/quarterly/annual checklists.
May be subject to occasional on-call requirements.
Qualifications, Knowledge & Experience
Required Qualifications (Including any licensure, certification, education):
One year education in a computer technician, information technology, or related field; or
One year experience as a Help Desk support or computer support technician; or
Any equivalent combination of education and experience.
Valid drivers license and must maintain eligibility for coverage under MGMC liability insurance.
Required Knowledge, Skills & Experience:
In-depth knowledge of Windows desktop operating systems; installation and trouble-shooting.
Ability to diagnose equipment failures, and correct problem or replace equipment.
Ability to answer and trouble-shoot software issues.
Ability to interact with diverse groups of callers in a helpful and positive manner.
Ability to handle multiple requests/needs simultaneously.
Ability to exercise good judgment and discretion, especially when handling confidential information.
Excellent customer service skills.
Working knowledge of HIPAA/HiTech regulations and policies.
Aptitude for technology and excellent computer skills.
Preferred Knowledge, Skills & Experience:
Two years experience in a hospital environment
80 hour Full Time