Director, Behavioral Services

Mercy Cedar Rapids
Cedar Rapids

Job Description

This position supports Mercy's philosophy of patient centered care by providing leadership to create an environment of continuous improvement, teamwork, integrity, fiscal responsibility and exemplary customer care in the behavioral services.

Leadership Job Duties/Essential Functions for Supervisors and Above

Decides with Integrity and Justice
Makes fair and sound decisions by soliciting the involvement of the appropriate people

Makes decisions which would be consistent with the values and mission of Mercy.

Inspires the Team
Demonstrates genuine interest in the professional growth of direct reports and shows appreciation for others diverse contributions

Works side-by-side with direct reports

Sets a clear vision of departmental mission, vision and goals and how they fit within Mercy

Communicates Effectively
Communicates creatively, frequently and concisely with all types of people

Is approachable, demonstrates active listening skills, and follows up

Owns the Business
Demonstrates a stewardship of all resources and ensures decisions are financially sound and responsible

Seeks out employees with a diverse skill set to meet the strategic goals of the department

Leads with humility and respects others individual needs and talents

Builds genuine relationships and empowers others

Drives Compassionate Accountability
Cites clear expectations and measures while monitoring process, progress and results

Provides fair and consistent consequences

Promotes Employee Safety
Holds staff accountable for carrying out their job-specific safety duties and responsibilities

Provides appropriate and timely employee safety instruction, training and follow-up

Takes prompt action to report or correct unsafe conditions, situations, incidents and injuries within his/her department(s) and throughout the organization

Job Specific Duties/Essential Functions
Provides oversight of operations in 20-bed behavioral health unit.
Collaborates with ED leadership to ensure continuum of care of Behavioral Services is coordinated effectively in community.
Ensures all clinicians perform duties in compliance with laws, regulations, and agency policies and procedures.
Ensures performance reviews are completed annually for all staff under direct supervision.
Oversees clinical improvement and quality initiatives to adhere with The Joint Commission standard for Behavioral Health in both inpatient and outpatient settings.
Develops and maintains working relationships with community resources, which may be utilized to support and enhance mental health services.
Develops departmental business and strategic plans, in accordance with organizational goals, objectives, and strategic initiatives.
Prepares annual budget, monitors revenue and expenses of operational plans for all areas of Behavioral Services.
Develops and revises departmental policies and procedures; ensures compliance.
Collaborates with Senior Management in the strategic development and expansion of Behavioral Health Services.
Designs, recommends, implements and assists with marketing new and existing psychiatric treatment programs.
collaborates with medical director to implement and manage utilization, cost, and quality measures of Behavioral Services.

Knowledge, Skills and Abilities

Ability to lead, manage, and direct clinical staff to provide competent and effective mental health assessments, evaluations and treatment interventions.

Ability to develop and evaluate programs for effectiveness.

Knowledge of laws and ethical standards that pertain to behavioral health clinical care.

Experience with quality improvement and performance measurement.

Professional Experience Required vs. Preferred

Minimum of 5 years post-graduate experience in the behavioral health field is required, with at least 2 years supervisory experience required.

Experience in behavioral health billing, coding, evidence-based managerial practices preferred.

Education-Required vs. Preferred

Master's Degree in Nursing, Social Work or Counseling is required.

Specialized training in individual, group and/or relational counseling is preferred.

Knowledge and experience in treating psychiatric and substance abuse disorders is preferred.

Experience in administration/supervision in Behavioral Health required.

Licensure, Certification, Registration - Required vs. Preferred

Currently licensed to practice as a Nurse, Independent Social Worker or as a Mental Health Counselor in the state of Iowa required.

Physical Activity Requirements

Constant = 67-100% of workday




Frequent = 34-66% of workday





Repetitive motion


Occasional = 33% or less of workday











Physical Demand Requirements

Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Employment Type

Director, Behavioral Services FEATUREDMercy Family CounselingHiawatha, IAFull Time, Day, 24/7 365 ResponsibilityReq # 15306 This position supports Mercy's philosophy of patient centered care by providing leadership to create an environment of continuous i