Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.
Unit Specific Position Responsibilities
Prepares electronic patient charts for the nursing staff and medical staff.
Maintains electronic patient schedules in both Aria and Epic computer systems.
Works with Patient Access to ensure patient registration is completed timely and properly.
Sends orders for Radiology, Laboratory, and other services as needed.
Manages telephone contacts throughout Radiation Oncology, including referral calls, patients appointment reminders, and prescription refill calls.
Orders stock items through the Lawson electronic ordering system.
Enters billing information and E&M codes into the MGMC computer system.
Utilizes safety practices in daily activities.
Obtains appointments for clients referred onto other medical providers.
Prepares documents for submission to the Health Information Management department.
Transports patients to other appointments as needed.
Maintains a neat, orderly, and clutter free work area.
Performs related work per orientation, position competency checklists, and skill validation.
Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.
Considers age, growth, and development of the patient when planning, teaching, and providing care/services.
Assures a safe, therapeutic environment for patients, families, visitors, and staff.
Participates in and maintains quality improvement initiatives to promote positive patient outcomes.
Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.
Fulfills requests for release of information according to hospital guidelines and policy.
Greets and provides non-technical information to patients and other public persons.
Notifies appropriate personnel when patients arrive in the department.
Qualifications, Knowledge & Experience
Required Qualifications (Including any licensure, certification, education):
High school graduate or equivalent.
Ability to maintain effective and tactful working relationship with the general public.
Ability to perform clerical tasks with a considerable degree of speed and accuracy.
Required Knowledge, Skills & Experience:
Knowledge of spelling, punctuation, and grammar.
Knowledge of basic math.
Knowledge of general office practices, procedures, and equipment.
Moderate to advanced typing and/or computer keyboard skills.
Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
Skill in effective oral and written communication in English.
Ability to deal tactfully with the public and co-workers.
Ability to handle confidential work with discretion.
Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting as inappropriate times.
Preferred Knowledge, Skills & Experience:
Exposure to or background in medical terminology.
Regular Part Time (RPT)