Mercy Medical Center Des Moines
Acts as technical information resource for Mercy Clinical Laboratory.
Identifies problems that may adversely affect test performance and/or results and uses knowledge, critical thinking skills, and judgment to troubleshoot and resolve them. May be assigned to assume the duties of a charge technologist. Performs tasks and procedures specific to assigned department with minimal supervision.
Uses educational and technical expertise to troubleshoot issues related to specimen quality, instrument/method performance and analytical interferences to ensure patient results match clinical status.
Assists and supports quality management systems and performance improvement initiatives. Utilizes LEAN principles/productivity standards.
Works independently, organizing work to meet established deadlines and records.
Maintains supply inventories.
Trains new employees and acts as a preceptor for medical laboratory science students.
Operates laboratory information systems, personal computers, and instrument-related computer software.
Provides exceptional customer service to internal and external customers.
Functions specific to West Lakes Lab, Blood Bank, Hematology, Chemistry and Microbiology Sections:
Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles.
Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision.
Performs preventive maintenance and basic troubleshooting of instrumentation and equipment.
Performs new instrument or procedure implementation and training.
May be assigned to assume duties of charge technologist in absence of supervisor/manager.
Functions specific to Technical Resolution Section:
Serves as technical resource for tests referred from Mercy Clinical Laboratory to other testing facilities.
Scans or enters send-out testing reports into LIS and maintains standing orders for outreach patients/clients.
Performs billing functions including but not limited to: entering test charges & credits and proper diagnosis codes when provided by client.
Ensures timely follow-up of customer complaints, issues and need for redraws.
Documents all contact made with client in client services incident management system.
Rectifies registration errors on outreach patients such as updating/correcting demographic information, updating bill to information, and ensuring patient report is issued under correct registration account.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Bachelor's degree in Medical Technology or in Chemistry, Biology or related field.
One-year clinical internship in a National Accrediting Agency for Clinical Laboratory
Science (NAACLS) accredited clinical laboratory science program or approved alternate
career path that meets certification eligibility requirements.
Certification in one of the following:
Medical Laboratory Scientist (MLS) or Medical Technologist (MT) by the American Society of Clinical Pathologists (ASCP).
Medical Technologist (MT) by the American Medical Technologists (AMT).
Medical Technologist (MT) by the American Association of Bioanalysts (AAB).
A person may be hired into this position if he/she has completed the educational requirements and is eligible for the certification exam. The exam must be successfully completed within six (6) months of hire.
Requisition ID: 2019-R0232988
Market: Mercy Medical Center